The Influences of Service Encounter Factors on Customer Response in Food Service Industry-From the Viewpoint of Dramaturgical Theory
餐饮服务业服务接触要素对顾客反应之影响-剧场理论之观点
属类:行业术语-中文论文标题--
Applying the Critical Incident Technique and Dramaturgical Theory to Measure the Airlines Service-Delivery Satisfaction-An Empirical Study of Taiwan-Hong Kong Route