One Sunday morning, Jeff, a pharmacist at a Wal-Mart store in Harrison, Ark., received a call from his store.

一个星期天的早上, 阿肯色州哈里逊沃尔玛商店的药剂师杰夫接到店里打来的电话

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A store associate informed him that one of his pharmacy customers, a diabetic, had accidentally dropped her insulin down her garbage disposal.

一名店面的同事通知他, 有一个顾客, 是糖尿病患者, 不小心将她的胰岛素扔进垃圾箱处理掉了。

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This is just one of many ways your local Wal-Mart store might honor what is known by our associates as the Sundown Rule.

这只是实现我们沃尔玛商店所遵循的日落原则的众多事例和方法之一。

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It′s a rule we take seriously at Wal-Mart.

在沃尔玛, 我们应该严格遵守日落原则。

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In this busy place, where our jobs depend on one another, it′s our standard to get things done today-before the sun goes down.

在这个忙碌的地方, 大家的工作相互关联, 当天的事当天完成, 即日落以前完成, 是我们的做事标准。

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Whether it′s a request from a store across the country or a call from down the hall, every request gets same-day service. These are our working principles.

无论是楼下打来的电话, 还是其它地方的申请需求, 我们都应该当天答复每一个请求, 这是我们的工作原则。

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At Wal-Mart, our associates understand that our customers live in a busy world.

在沃尔玛, 我们的同事懂得我们的顾客生活在一个忙碌的世界里.

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At Wal-Mart, we receive letters daily from customers praising individual associates for giving exceptional service.

在沃尔玛,我们每天都会收到许多顾客来信,表扬我们的员工所做的杰出服务。

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Sometimes they write to express their appreciation for services as simple as a smile, an associate remembering their name or someone carrying out their purchases for them.

在这些来信中,有些顾客为我们的员工对他们的一个微笑、或记着他们的名字、或帮助他们完成了一次购物而表示谢意;

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Joyce who threw a plate on the floor to assure a young mother that a set of dishes was truly unbreakable

卓艾斯为让一位年轻妈妈相信我们的一套餐具是摔不破的,而将一个盘子扔到了地上;

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